Coolizi Mall values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, place an order, or interact with our services.
When you register, shop, or contact us, you may voluntarily provide:
When you visit our website, we automatically gather:
We may receive information from advertising partners, analytics providers, social media platforms, and publicly available sources. This information helps us enhance our understanding of customer preferences and improve our services.
Coolizi Mall uses collected information to operate and improve our business, personalize your experience, and communicate with you. Specifically, we use your information to:
Process transactions, fulfill orders, arrange shipping, and handle returns or exchanges. We use contact information to send order confirmations and delivery notifications, and payment information to process transactions securely.
Respond to inquiries, provide technical support, and resolve concerns. Our support team may access your information to deliver personalized assistance. Communications may be monitored for quality assurance purposes.
Send newsletters, promotional offers, and updates about new products. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or adjusting your preferences in your account settings.
Analyze website usage patterns to improve user experience, optimize site performance, and develop new features. We use analytics tools to understand customer behavior and preferences.
Detect, prevent, and investigate fraudulent transactions and security threats. We monitor for suspicious activity to protect both our business and our customers.
Coolizi Mall does not sell your personal information to third parties. We share information only in limited circumstances:
We partner with trusted service providers who assist our operations, including payment processing, shipping, order fulfillment, email delivery, analytics, and customer support. These providers are contractually bound to protect your information and use it only for specified services.
We may disclose information if required by law, court order, or governmental authority. We may also disclose information in good faith to protect rights, property, or safety, or to prevent illegal activity.
If Coolizi Mall undergoes a merger, acquisition, or sale of assets, your information may transfer as part of that transaction. We will notify you of any such changes via email or website notice.
We may share information with third parties when you explicitly consent to such sharing.
Coolizi Mall implements robust technical and organizational measures to protect your personal data. Our security practices include:
While we strive for comprehensive security, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously enhance our protections.
Coolizi Mall uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
You have control over your personal information:
Request a copy of your personal data in a structured, commonly used format.
Request correction of inaccurate information or deletion of your data (subject to legal requirements).
Unsubscribe from marketing communications at any time. Each email includes an unsubscribe link.
California residents have additional rights including the right to know what information is collected and the right to opt-out of sale. Coolizi Mall does not sell personal information.
European residents have rights including access, rectification, erasure, restriction, objection, and data portability. You may file complaints with your local data protection authority.
To exercise these rights, contact [email protected].
We retain your information as long as necessary for the purposes outlined in this policy. Retention periods vary:
When information is no longer needed, we securely delete or anonymize it.
Coolizi Mall operates globally, and your information may be transferred internationally. When transferring data across borders, we ensure appropriate safeguards including Standard Contractual Clauses, Binding Corporate Rules, and data transfer agreements.
Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover collection from a child under 13, we will delete that information immediately.
We may update this Privacy Policy periodically to reflect changes in practices or regulations. Updates will be posted with a revised "Last Updated" date. We will notify you of significant changes via email or prominent website notice.
For questions or concerns about this Privacy Policy:
Email: [email protected]
Mailing Address: 2450 Commerce Center Drive, Austin, Texas 78701, United States
Data Protection Officer: [email protected]
We respond to privacy inquiries within 30 business days.